Baby carriers Baby carriers

Baby carriers

Carry your child from 0 to 36 months (from 6 months without the extension kit). Ultra comfy in all seasons and physiological, the HoodieCarrier and the PhysioCarrier accompany you for little sleep at home as well as long walks to the other side of the world.
All the baby carriers How to choose?
Baby wraps Baby wraps

Baby wraps

For the first months, nothing will ever equal the baby wrap and the skin to skin it allows. This promotes heat regulation, lactation, oxytocin ... You will have your hands free! For babies, the wrap allows you to make a transition with the mother's womb by prolonging the feeling of security. The physiological position leads to better digestion and therefore less reflux, colic.
All the baby wraps How to choose?
Parent's Hoodie Parent's Hoodie

After-Sales Service

Orders, delivery, returns, after-sales service

Before Purchase

Order validation

Unfortunately, we cannot take orders over the phone. For any purchase, you must connect to your customer area on our site, and / or create one if necessary.

Payment methods accepted

When confirming your order, you have the choice between the following payment methods:

Paypal = may require a validation period

Credit card (CB, Visa, MasterCard) = immediate validation of payment

Other payment cards = Cofinoga, Aurore card, 4 star card

Payment in installments is unfortunately not possible

Order modification

Once your order has been confirmed, it is not possible for us to change the content (such as the item ordered, or the delivery address). Upon receipt of your request, we will then cancel your order, and you just need to validate a new one by making the necessary changes.

Delivery delay

The delivery time depends on the chosen carrier:

Transporter DPD Pickup = delivery in mainland France, in relay point only, within 72 hours on average

Colissimo = Delivery to the address of your choice (within 48 to 72 hours for metropolitan France). Delivered against signature

Fréquencéo = Delivery in mainland France, within 2 to 7 working days. Delivered in letterbox without signature

Cost of postage

The price of shipping costs varies according to:

the chosen item (and in particular its weight)

the delivery method

the country of destination

The amount of shipping costs is always announced to you when choosing the carrier. Delivery is offered to you from 59 euros of purchase, for delivery in mainland France only.

Product packaging

We process orders with the aim of limiting over-packaging as much as possible. Thus, our products are packaged in airtight plastic blisters. This allows us to guarantee storage and receipt at your home of an unsoiled item. Likewise, we do not ship the corresponding boxes because they do not guarantee airtightness throughout the delivery of the package, and are both larger and therefore more expensive during transport.

During Purchase / Order Tracking

Where's my package

When shipping your order, an e-mail was sent to you, containing the link allowing you to track the delivery of your package. If you haven't received it, it may have slipped into your SPAM. Otherwise, we invite you to send an e-mail to our after-sales service, mentioning your order number in the subject line: sav@love-radius.com

Return for refund or exchange

You have 14 days from receipt of your package to request a return. This request must be made by e-mail, always mentioning the order number concerned, to the e-mail address: sav@love-radius.com

Return conditions for exchange or refund

A return request for exchange or refund must be made within 14 days of receipt of your package. The return, for exchange or refund, is taken care of by our services for a return from mainland France. Upon receipt of your request to our after-sales service (sav@love-radius.com), the latter will send you a prepaid return slip. When returning for exchange or refund, the baby carrier must be:

correctly folded, as initially (for the scarf, the edges should not be rolled up)

unwashed

unworn

with complete original packaging

later, after-sales service

Product warranty

All of our products have a 2 year warranty from the date of purchase.

However, the warranty is not transferable: in the event of a defect, the replacement request must be made by the person who bought the original new product.

Application support

If you notice a defect on your baby carrier, we invite you to contact our after-sales service at the following email address: sav@love-radius.com We thank you for including in your email:

photos of the defect observed

your order number if the purchase was made on our site, or a copy of your purchase invoice

a photo of the serial number of your baby carrier:

For the PhysioCarrier and the HoodieCarrier, the serial number is in the tunnel, where you can insert the booster seat.

For the Original JPMBB scarf, the serial number is in the pocket of the scarf

For the PESN, the serial number is in the tunnel of the scarf, near the rings

For the BASIC wrap, the serial number as standard is located below the label containing the washing instructions, inside the scarf.

Product repair

We do not have a repair service. We study requests on a case-by-case basis. If it turns out that the fault is found on your baby carrier, we will then proceed directly to an exchange for a new product.

Misc

Loyalty program

Any purchase on our site allows you to accumulate loyalty points that you can then convert into a reduction voucher. You earn 1 point for every 20 euros of purchase. 1 point = 1 euro reduction

Sponsorship

To obtain the benefits of the referral program, your referrer must first enter Your email address in their customer account. Once this step has been completed, you can then create your customer account using the e-mail address previously entered by your sponsor. This will then link your 2 customer accounts.

Maintain your products

All our products can be machine washed (baby carriers as accessories). You just need to follow a few guidelines:

wash at 30 °

Gentle cycle, no strong spin

No tumble dryer

Dry in the open air, as flat as possible (so as not to relax the fabric or see clothespin marks appear, for example)

no sun drying

no bleach

Where to find our products

We are sold in many points of sale across some 40 countries. You can find the list of our resellers on this page

New colors

New colors are under study. However, we do not yet have any specific information on their availability for sale. We invite you to follow us via social networks to be informed of our news