Orders, delivery, returns, after-sales service
Unfortunately, we cannot take orders over the phone. For any purchase, you must connect to your customer area on our site, and / or create one if necessary.
Payment methods accepted
When confirming your order, you have the choice between the following payment methods:
Paypal = may require a validation period
Credit card (CB, Visa, MasterCard) = immediate validation of payment
Other payment cards = Cofinoga, Aurore card, 4 star card
Payment in installments is unfortunately not possible
Once your order has been confirmed, it is not possible for us to change the content (such as the item ordered, or the delivery address). Upon receipt of your request, we will then cancel your order, and you just need to validate a new one by making the necessary changes.
The delivery time depends on the chosen carrier:
Transporter DPD Pickup = delivery in mainland France, in relay point only, within 72 hours on average
Colissimo = Delivery to the address of your choice (within 48 to 72 hours for metropolitan France). Delivered against signature
Fréquencéo = Delivery in mainland France, within 2 to 7 working days. Delivered in letterbox without signature
Cost of postage
The price of shipping costs varies according to:
the chosen item (and in particular its weight)
the delivery method
the country of destination
The amount of shipping costs is always announced to you when choosing the carrier. Delivery is offered to you from 59 euros of purchase, for delivery in mainland France only.
We process orders with the aim of limiting over-packaging as much as possible. Thus, our products are packaged in airtight plastic blisters. This allows us to guarantee storage and receipt at your home of an unsoiled item. Likewise, we do not ship the corresponding boxes because they do not guarantee airtightness throughout the delivery of the package, and are both larger and therefore more expensive during transport.
During Purchase / Order Tracking
Where's my package
When shipping your order, an e-mail was sent to you, containing the link allowing you to track the delivery of your package. If you haven't received it, it may have slipped into your SPAM. Otherwise, we invite you to send an e-mail to our after-sales service, mentioning your order number in the subject line: firstname.lastname@example.org
Return for refund or exchange
You have 14 days from receipt of your package to request a return. This request must be made by e-mail, always mentioning the order number concerned, to the e-mail address: email@example.com
Return conditions for exchange or refund
A return request for exchange or refund must be made within 14 days of receipt of your package. The return, for exchange or refund, is taken care of by our services for a return from mainland France. Upon receipt of your request to our after-sales service (firstname.lastname@example.org), the latter will send you a prepaid return slip. When returning for exchange or refund, the baby carrier must be:
correctly folded, as initially (for the scarf, the edges should not be rolled up)
with complete original packaging
later, after-sales service
All of our products have a 2 year warranty from the date of purchase.
However, the warranty is not transferable: in the event of a defect, the replacement request must be made by the person who bought the original new product.
If you notice a defect on your baby carrier, we invite you to contact our after-sales service at the following email address: email@example.com We thank you for including in your email:
photos of the defect observed
your order number if the purchase was made on our site, or a copy of your purchase invoice
a photo of the serial number of your baby carrier:
For the PhysioCarrier and the HoodieCarrier, the serial number is in the tunnel, where you can insert the booster seat.
For the Original JPMBB scarf, the serial number is in the pocket of the scarf
For the PESN, the serial number is in the tunnel of the scarf, near the rings
For the BASIC wrap, the serial number as standard is located below the label containing the washing instructions, inside the scarf.
We do not have a repair service. We study requests on a case-by-case basis. If it turns out that the fault is found on your baby carrier, we will then proceed directly to an exchange for a new product.
Any purchase on our site allows you to accumulate loyalty points that you can then convert into a reduction voucher. You earn 1 point for every 20 euros of purchase. 1 point = 1 euro reduction
To obtain the benefits of the referral program, your referrer must first enter Your email address in their customer account. Once this step has been completed, you can then create your customer account using the e-mail address previously entered by your sponsor. This will then link your 2 customer accounts.
Maintain your products
All our products can be machine washed (baby carriers as accessories). You just need to follow a few guidelines:
wash at 30 °
Gentle cycle, no strong spin
No tumble dryer
Dry in the open air, as flat as possible (so as not to relax the fabric or see clothespin marks appear, for example)
no sun drying
Where to find our products
We are sold in many points of sale across some 40 countries. You can find the list of our resellers on this page
New colors are under study. However, we do not yet have any specific information on their availability for sale. We invite you to follow us via social networks to be informed of our news