Orders, delivery, returns, after-sales service
Before Purchase
Order validation
Unfortunately, we cannot take orders by phone. For any purchase, you must log in to your customer account on our website, and/or create one if needed.
Accepted payment methods
When validating your order, you have the choice between the following payment methods:
- Paypal = may require a validation period
- Apple Pay, Google Pay
- Bank card (CB, Visa, MasterCard) = immediate payment validation
- Other payment cards = Cofinoga, Carte Aurore, Carte 4 étoiles
- Payment in 3 and 4 installments with fees is offered with Oney from 100 euros of purchase.
Order modification
Once your order is confirmed, it is not possible for us to modify its content (such as the ordered item, or the delivery address). Upon receipt of your request, we will proceed with the cancellation of your order, and you simply need to confirm a new one with the necessary modifications.
However, certain information (including your email address) can be modified at any time from your customer account.
However, certain information (including your email address) can be modified at any time from your customer account.
Delivery times
The delivery time depends on the carrier chosen (Metropolitan France):
- UPS - home delivery: 24 to 48 working hours
- GLS - delivery to mailbox or relay point: within 2 to 5 business days
- Colissimo - with signature: within 2 to 3 working days
Shipping costs
The shipping cost varies according to:
- the chosen item (and in particular its weight)
- the delivery method
- the destination country
The shipping cost is always displayed when choosing the carrier. Delivery is free for purchases over 40 euros, for delivery in Metropolitan France only.
Product packaging
We process orders with the aim of minimizing over-packaging. Thus, our products are packaged in airtight plastic blisters. This allows us to guarantee storage and receipt at your home of an unsoiled item. Similarly, we do not ship the corresponding boxes because they do not guarantee airtightness throughout the package's journey, and are both bulkier and therefore more expensive during transport.
During Purchase/Order Tracking
Where is my package
When your order was shipped, an email was sent to you containing the link allowing you to track the delivery of your package. If you have not received it, it may have slipped into your SPAM. Otherwise, we invite you to send an email to our customer service, mentioning your order number in the subject line: sav@love-radius.com
Return for refund or exchange
You have 30 days from receipt of your package to make a return request. This request must be made through our new platform https://track.love-radius.com/
Return conditions for exchange or refund
A return request for exchange or refund must be made within 30 days from receipt of your package.
Return conditions for exchange or refund in Metropolitan France
The return, for exchange or refund, is handled by our services for a return from Metropolitan France. Upon receipt of your request to our customer service (sav@love-radius.com), they will send you a prepaid return slip.
Only one prepaid return slip is covered per order (in Metropolitan France). In case of an exchange followed by a refund, only the first return is covered. The costs of a possible second return remain your responsibility.
When returning for exchange or refund, the baby carrier, baby wrap, or sling must be:
- Properly folded, as initially (for the wrap, the edges must not be rolled)
- Unwashed
- Not worn
- With the complete original packaging
- with the product tag uncut
Return conditions for exchange or refund outside Metropolitan France
For a return following a delivery outside Metropolitan France, the return is at your expense, please return your product at your expense to the following address : LOVE RADIUS - 366 Avenue Joseph Louis Lambot 83130 La Garde.
When returning for exchange or refund, the baby carrier, baby wrap, or sling must be:
- Properly folded, as initially (for the wrap, the edges must not be rolled)
- Unwashed
- Not worn
- With the complete original packaging
- with the product tag uncut
+ later, customer service
Product warranty
All our products have a 2-year warranty from their purchase date.
However, the warranty is not transferable: in case of defect, the replacement request must be made by the person who purchased the original new product.
However, the warranty is not transferable: in case of defect, the replacement request must be made by the person who purchased the original new product.
Coverage request
If you notice a defect on your baby carrier, we invite you to contact our customer service at the following email address: sav@love-radius.com. Please include in your email:
- Photos of the defect observed
- Your order number if the purchase was made on our site, or a copy of your purchase invoice
- A photo of the serial number of your baby carrier:
- For the PhysioCarrier and HoodieCarrier, the serial number is located in the tunnel, where you can insert the booster.
- For the HoodieCarrier 2, the serial number is located inside the left clip, situated on the panel.
- For the Je Porte Mon Bébé Original wrap, the serial number is located in the wrap's pocket
- For the PESN, the serial number is located in the wrap's tunnel, close to the rings
- For the BASIC wrap, the serial number is located below the label containing washing instructions, inside the wrap.
Product repair
We do not have a repair service. We review requests on a case-by-case basis. If a defect is confirmed on your baby carrier, we proceed directly with an exchange for a new product.
Miscellaneous
Loyalty program
Every purchase on our site allows you to accumulate loyalty points that you can later convert into discount vouchers. You accumulate 1 point for every 20 euros spent. 1 point = 1 euro discount
Referral
To obtain the benefits linked to the referral program, your sponsor must first enter your email address in their customer account. Once this step is completed, you can then create your customer account using the email address previously entered by your sponsor. This will then link your 2 customer accounts.
Maintaining your products
All our products can be machine washed (baby carriers and accessories). You simply need to follow a few instructions:
- Wash at 30°
- Delicate cycle, no strong spin
- No tumble drying
- Air dry, as flat as possible (to avoid stretching the fabric or seeing clothespin marks appear for example)
- No drying in the sun
- No use of bleach
Where to find our products
We are resold in many retail locations across about 40 countries. You can find the list of our retailers on this page .
New colors
New colors are being studied. However, we currently have no specific information about their availability for sale. We invite you to follow us on social media to stay informed of our news.
Destination country
We can deliver to the following countries:
Afghanistan
South Africa
Albania
Algeria
Germany
Andorra
Angola
Antarctica
Saudi Arabia
Argentina
Armenia
Australia
Austria
Azerbaijan
Bahrain
Bangladesh
Belgium
Benin
Bhutan
Bolivia
Botswana
Brazil
Brunei Darussalam
Bulgaria
Burkina Faso
Cambodia
Cameroon
Canada
Cape Verde
Central African Republic
Chile
Cyprus
Colombia
Comoros
Congo, Rep.
Congo, Dem. Rep.
Cook Islands
South Korea
Ivory Coast
Croatia
Denmark
Djibouti
Egypt
United Arab Emirates
Ecuador
Eritrea
Spain
Estonia
United States
Ethiopia
Fiji
Finland
Metropolitan France
Gabon
Georgia
South Georgia and the South Sandwich Islands
Ghana
Greece
Guadeloupe
Guam
Guinea
Equatorial Guinea
Guinea-Bissau
Guyana
French Guiana
Haiti
Hong Kong
Hungary
Mauritius
India
Indonesia
Iran
Ireland
Iceland
Italy
Japan
Jordan
Kazakhstan
Kenya
Kiribati
Kuwait
Laos
Lesotho
Latvia
Lebanon
Liberia
Libyan Arab Jamahiriya
Lithuania
Luxembourg
Macao
Macedonia
Madagascar
Malaysia
Malawi
Maldives
Mali
Malta
Northern Mariana Islands
Morocco
Martinique
Mauritania
Mayotte
Mexico
Micronesia
Monaco
Mongolia
Mozambique
Namibia
Nauru
Nepal
Nicaragua
Niger
Nigeria
Niue
Norfolk Island
Norway
New Caledonia
New Zealand
Oman
Uganda
Uzbekistan
Pakistan
Palau
Papua New Guinea
Paraguay
Netherlands
Peru
Philippines
Poland
French Polynesia
Puerto Rico
Portugal
Qatar
Czech Republic
Réunion Island
Romania
United Kingdom
Russian Federation
Rwanda
Saint Barthélemy
San Marino
Saint Martin
Saint Pierre and Miquelon
Solomon Islands
Samoa
American Samoa
Senegal
Seychelles
Sierra Leone
Singapore
Slovakia
Slovenia
Somalia
Sudan
Sri Lanka
Sweden
Switzerland
Suriname
Swaziland
Syria
Tajikistan
Tanzania
Chad
French Southern Territories
Thailand
East Timor
Togo
Tokelau
Tonga
Tunisia
Turkmenistan
Turkey
Tuvalu
Ukraine
Uruguay
Vanuatu
Venezuela
Vietnam
Wallis and Futuna
Yemen
Zambia
Zimbabwe