When your order was shipped, an email was sent to you containing the link to track the delivery of your parcel. If you did not receive it, it may have ended up in your SPAM folder. If that is not the case, we invite you to send an email to our customer service, mentioning your order number in the subject line: sav@love-radius.com

You have 30 days from the receipt of your parcel to submit a return request. This request must be made through our new platform https://track.love-radius.com/

A return request for exchange or refund must be made within 30 days of receiving your parcel.

The return, for exchange or refund, is handled by our services for returns from Metropolitan France. Upon receipt of your request by our customer service (sav@love-radius.com), they will send you a prepaid return label. 

When returning an item for exchange or refund, the baby carrier, the baby wrap, the sling must be:

• Correctly folded, as originally (for the wrap, the edges must not be rolled)
• Unwashed
• Unworn
• With the complete original packaging
• with the product label not cut off

For a return following a delivery outside Metropolitan France (within the EU or the rest of the world), the return is at your own expense, please return your product to us at your own expense at the following address : LOVE RADIUS - 366 Avenue Joseph Louis Lambot 83130 LA GARDE.

When returning an item for exchange or refund, the baby carrier, the baby wrap, the sling must be:

• Correctly folded, as originally (for the wrap, the edges must not be rolled)
• Unwashed
• Unworn
• With the complete original packaging
• with the product label not cut off

All our products come with a 2-year warranty from their date of purchase. By ordering directly on our website, you benefit from an additional year of warranty, i.e. 3 years in total (2 + 1 year offered). Products purchased in store or from an online retailer can also benefit from this 3rd year of warranty by registering their product on our website. The warranty is non-transferable: in the event of a defect, the replacement request must be made by the person who originally purchased the new product.

If you notice a defect on your baby carrier, we invite you to contact our customer service at the following email address: sav@love-radius.comWe thank you for including in your email:

• Photos of the defect observed (front and back) 
• Have you already washed it? If so, at what temperature? 
• Your order number or the email address used to place the order on our website if applicable, or a copy of the receipt in case of an in-store purchase
• A photo of the serial number of your baby carrier:
  • Baby carrier: inside the left clip, located on the apron
  • Original JPMBB wrap: in the pocket, under the label
  • Basic wrap: under the label
  • Little no knot wrap: in a corner of the wrap
  • No knot woven wrap: behind the rings, under the label
  • CaravanBag: in the bag, on the label, it starts with #SN
  • BananaBag: inside the pocket, on the label
  • Parent's hoodie: in the pocket lining, on the inside
  • Coat: no serial number on this product

We do not have a repair service. We review requests on a case-by-case basis. If the defect is confirmed on your baby carrier, we will then proceed directly with an exchange for a new product.

Every purchase on our website allows you to accumulate loyalty points that you can later convert into a discount voucher. You earn 1 point for every 20 euros spent. 1 point = 1 euro discount

To benefit from the referral program advantages, your referrer must first enter your email address in their customer account. Once this step is completed, you can then create your customer account using the email address previously entered by your referrer. This will then link your 2 customer accounts.

All our products can be machine washed (baby carriers as well as accessories). You simply need to follow a few guidelines:

• Wash at 30°
• Delicate cycle, no high spin
• No tumble drying
• Air drying, as flat as possible (to avoid stretching the fabric or leaving clothespin marks, for example)
• No drying in direct sunlight
• No bleach

We are sold in many retail outlets across around 40 countries. You can find the list of our retailers on this page .

New colors are being studied. However, we currently have no precise information on their availability for sale. We invite you to follow us on social media to stay informed of our news.

We can deliver to the following countries: