Orders, delivery, returns, after-sales service

Before Purchase

Order validation

Unfortunately, we cannot take orders by phone. For any purchase, you must log in to your customer account on our website, and/or create one if needed.

Accepted payment methods

When validating your order, you have the choice between the following payment methods:

Paypal = may require validation time
Apple Pay, Google Pay
Credit card (CB, Visa, MasterCard) = immediate payment validation
Other payment cards = Cofinoga, Carte Aurore, Carte 4 étoiles
Payment in 3 and 4 installments with fees is offered with Oney for purchases over 100 euros.

Order modification

Once your order is validated, it is in principle not possible to modify its content (ordered item, quantity, etc.).

The billing address can however be modified at any time from your customer account. The delivery address can only be modified if the order has not yet been shipped. In this case, we invite you to contact us as soon as possible so that we can verify if the modification is still possible.

If the order has already been shipped or if the modification is no longer possible, we will proceed with the cancellation of the order upon receipt of your request, and you will simply need to validate a new one with the correct information.

Delivery times

The delivery time depends on the chosen carrier (Metropolitan France):

UPS - home delivery: 24 to 48 business hours
GLS - delivery to mailbox or relay point: within 2 to 5 business days
Colissimo - signature required: within 2 to 3 business days

Shipping costs

The shipping cost varies according to:

the chosen item (and particularly its weight)
the delivery method
the destination country

The shipping cost is always announced to you when choosing the carrier. Delivery is free for orders over 40 euros, for delivery to Metropolitan France only.

Product packaging

We process orders with the aim of minimizing over-packaging. Thus, our products are packaged in airtight plastic blisters. This allows us to guarantee storage and reception at your home of an unsoiled item. Similarly, we do not ship the corresponding boxes because they do not guarantee airtightness throughout the parcel's journey, and are both bulkier and therefore more expensive during transport.

During Purchase/ Order Tracking

Where is my package

When your order was shipped, an email was sent to you, containing the link allowing you to track your package. If you have not received it, it may have ended up in your SPAM folder. Otherwise, we invite you to send an email to our customer service, mentioning your order number in the subject line: sav@love-radius.com

Return for refund or exchange

You have 30 days from receipt of your parcel to make a return request. This request must be made through our new platform https://track.love-radius.com/

Return conditions for exchange or refund

A return request for exchange or refund must be made within 30 days from receipt of your package.

Return conditions for exchange or refund in Metropolitan France

The return, for exchange or refund, is handled by our services for a return from Metropolitan France. Upon receipt of your request to our customer service (sav@love-radius.com), they will send you a prepaid return label.

Only one prepaid return label is covered per order (in Metropolitan France). In case of exchange followed by a refund, only the first return is covered. The costs of a possible second return remain your responsibility.

When returning for exchange or refund, the baby carrier, baby wrap, or sling must be:

Properly folded, as originally (for the wrap, the edges must not be rolled)
Unwashed
Unworn
With the complete original packaging
with the product tag uncut

Return conditions for exchange or refund outside Metropolitan France - EU and rest of the world

For a return following a delivery outside Metropolitan France (in EU or rest of the world), the return is at your expense, please return your product at your expense to the following address : Love radius - 366 Avenue Joseph Louis Lambot 83130 La Garde.

When returning for exchange or refund, the baby carrier, baby wrap, or sling must be:

Properly folded, as originally (for the wrap, the edges must not be rolled)
Unwashed
Unworn
With the complete original packaging
with the product tag uncut

Later, Customer Service

Product warranty

All our products have a 2-year warranty from their date of purchase.
However, the warranty is not transferable: in case of defect, the replacement request must be made by the person who purchased the original new product.

Coverage request

If you notice a defect on your baby carrier, we invite you to contact our customer service department at the following email address: sav@love-radius.com We thank you for including in your email:

Photos of the observed defect
Your order number if the purchase was made on our website, or a copy of your purchase invoice
A photo of the serial number of your baby carrier:
- For the PhysioCarrier and the HoodieCarrier, the serial number is located in the tunnel, where you can insert the booster.
- For the HoodieCarrier 2, the serial number is located inside the left clip, situated on the panel.
- For the JPMBB Original wrap, the serial number is located in the wrap's pocket
- For the PESN, the serial number is located in the wrap's tunnel, near the rings
- For the BASIC wrap, the serial number is located below the label containing the washing instructions, inside the wrap.

Product repairs

We do not have a repair service. We review requests on a case-by-case basis. If a defect is found on your baby carrier, we will directly proceed with an exchange for a new product.

Miscellaneous

Loyalty program

Any purchase on our site allows you to accumulate loyalty points that you can then convert into discount vouchers. You accumulate 1 point per 20 euros of purchase. 1 point = 1 euro discount

Referral program

To obtain the benefits linked to the referral program, your sponsor must first enter your email address in their customer account. Once this step is completed, you can then create your customer account using the email address previously entered by your sponsor. This will then link your 2 customer accounts.

Maintaining your products

All our products can be machine washed (baby carriers and accessories). You just need to follow a few guidelines:

Wash at 30°
Delicate cycle, no strong spin
No tumble drying
Air drying, as flat as possible (to avoid stretching the fabric or seeing clothespin marks appear, for example)
No drying in the sun
No bleach

Where to find our products

We are sold in many retail locations across about 40 countries. You can find the list of our retailers on this page .

New colors

New colors are under study. However, we currently have no precise information about their availability for sale. We invite you to follow us on social media to stay informed of our news.

Destination country

We can deliver to the following countries:

Afghanistan

South Africa

Albania

Algeria

Germany

Andorra

Angola

Antarctica

Saudi Arabia

Argentina

Armenia

Australia

Austria

Azerbaijan

Bahrain

Bangladesh

Belgium

Benin

Bhutan

Bolivia

Botswana

Brazil

Brunei Darussalam

Bulgaria

Burkina Faso

Cambodia

Cameroon

Canada

Cape Verde

Central African Republic

Chile

Cyprus

Colombia

Comoros

Congo, Rep.

Congo, Dem. Rep.

Cook Islands

South Korea

Ivory Coast

Croatia

Denmark

Djibouti

Egypt

United Arab Emirates

Ecuador

Eritrea

Spain

Estonia

United States

Ethiopia

Fiji

Finland

Metropolitan France

Gabon

Georgia

South Georgia and the South Sandwich Islands

Ghana

Greece

Guadeloupe

Guam

Guinea

Equatorial Guinea

Guinea-Bissau

Guyana

French Guiana

Haiti

Hong Kong

Hungary

Mauritius

India

Indonesia

Iran

Ireland

Iceland

Italy

Japan

Jordan

Kazakhstan

Kenya

Kiribati

Kuwait

Laos

Lesotho

Latvia

Lebanon

Liberia

Libyan Arab Jamahiriya

Lithuania

Luxembourg

Macao

Macedonia

Madagascar

Malaysia

Malawi

Maldives

Mali

Malta

Northern Mariana Islands

Morocco

Martinique

Mauritania

Mayotte

Mexico

Micronesia

Monaco

Mongolia

Mozambique

Namibia

Nauru

Nepal

Nicaragua

Niger

Nigeria

Niue

Norfolk Island

Norway

New Caledonia

New Zealand

Oman

Uganda

Uzbekistan

Pakistan

Palau

Papua New Guinea

Paraguay

Netherlands

Peru

Philippines

Poland

French Polynesia

Puerto Rico

Portugal

Qatar

Czech Republic

Reunion Island

Romania

United Kingdom

Russian Federation

Rwanda

Saint Barthélemy

San Marino

Saint Martin

Saint Pierre and Miquelon

Solomon Islands

Samoa

American Samoa

Senegal

Seychelles

Sierra Leone

Singapore

Slovakia

Slovenia

Somalia

Sudan

Sri Lanka

Sweden

Switzerland

Suriname

Swaziland

Syria

Tajikistan

Tanzania

Chad

French Southern Territories

Thailand

East Timor

Togo

Tokelau

Tonga

Tunisia

Turkmenistan

Turkey

Tuvalu

Ukraine

Uruguay

Vanuatu

Venezuela

Vietnam

Wallis and Futuna

Yemen

Zambia

Zimbabwe