When your order is shipped, an email will be sent to you containing the link to track the delivery of your package. If you have not received it, it may have ended up in your SPAM folder. Otherwise, we invite you to send an email to our customer service, mentioning your order number in the subject line: sav@love-radius.com

You have 30 days from the receipt of your package to submit a return request. This request must be made through our new platform https://track.love-radius.com/

A return request for exchange or refund must be made within 30 days of receiving your package.

The return, for exchange or refund, is covered by our services for returns from Metropolitan France. Upon receipt of your request by our customer service (sav@love-radius.com), they will send you a prepaid return label. 

When returning for exchange or refund, the baby carrier, the baby wrap, the sling must be:

• Properly folded, as originally (for the wrap, the edges must not be rolled)
• Unwashed
• Unworn
• With the complete original packaging
• with the product label uncut

For a return following a delivery outside Metropolitan France (in the EU or rest of the world), the return is at your expense, please return your product to us at your expense at the following address : LOVE RADIUS - 366 Avenue Joseph Louis Lambot 83130 LA GARDE.

When returning for exchange or refund, the baby carrier, the baby wrap, the sling must be:

• Properly folded, as originally (for the wrap, the edges must not be rolled)
• Unwashed
• Unworn
• With the complete original packaging
• with the product label uncut

All our products come with a 2-year warranty from the date of purchase. By ordering directly on our website, you benefit from an additional year of warranty, totaling 3 years (2 + 1 year free). Products purchased in-store or from an online retailer can also benefit from this 3rd year of warranty by registering their product on our website. The warranty is non-transferable: in the event of a defect, the replacement request must be made by the person who originally purchased the new product.

If you notice a defect on your baby carrier, we invite you to contact our customer service at the following email address: sav@love-radius.comWe kindly ask you to include in your email:

• Photos of the defect observed
• Your order number if the purchase was made on our website, or a copy of your purchase invoice
• A photo of the serial number of your baby carrier:
  • For the PhysioCarrier and the HoodieCarrier, the serial number is located in the tunnel, where you can insert the booster seat.
  • For the HoodieCarrier 2, the serial number is located inside the left clip, on the apron.
  • For the original JPMBB wrap, the serial number is located in the wrap's pocket
  • For the PESN, the serial number is located in the wrap tunnel, near the rings
  • For the BASIC wrap, the serial number is located below the label containing the washing instructions, on the inside of the wrap.

We do not have a repair service. We assess requests on a case-by-case basis. If a defect is found on your baby carrier, we will proceed directly with an exchange for a new product.

Every purchase on our website allows you to accumulate loyalty points that you can later convert into a discount voucher. You earn 1 point for every 20 euros spent. 1 point = 1 euro discount

To obtain the benefits of the referral program, your referrer must first enter your email address in their customer account. Once this step is completed, you can then create your customer account using the email address previously entered by your referrer. This will then link your 2 customer accounts.

All our products can be machine washed (both baby carriers and accessories). You simply need to follow a few guidelines:

• Wash at 30°
• Delicate cycle, no heavy spin
• No tumble drying
• Air dry, as flat as possible (to avoid stretching the fabric or seeing clothespin marks appear, for example)
• No drying in direct sunlight
• No bleach

We are sold in numerous retail locations across about 40 countries. You can find the list of our retailers on this page .

New colors are under development. However, we currently have no precise information on their availability for sale. We invite you to follow us on social media to stay informed about our news.

We can deliver to the following countries: